Returns and refunds

30 days, and the fitment guarantee on top of that.

The short version

• 30 days from delivery to change your mind.
• The part must be uninstalled and in its original packaging.
• Refunds land within 5 days of the part arriving back with us.
• If it does not fit the car in your garage, we pay the return shipping.

The fitment guarantee

Fitment is the whole point of this shop. Every part lists the models and years it fits, and the garage checks it for you before you can add anything to the cart. If we told you a part fits your car and it does not, that is our mistake: we pay return shipping both ways and refund in full. Tell us the order number and which car you fitted it to.

Ordinary returns

If you simply changed your mind, send it back within 30 days uninstalled and in its box, and you pay the return shipping. We refund the price of the part. Original outbound shipping is refunded only where consumer law requires it.

What we cannot take back

• Anything fitted, drilled, cut, painted or otherwise altered.
• Brake pads that have been bedded in, and tyres that have been driven on.
• Parts returned without their original packaging, where that packaging is what protects them in transit — wheels above all.

Wheels are the item most often refused, so to be plain about it: a wheel that has been mounted to a tyre or bolted to a car cannot be returned, because it cannot be sold again. Test-fit one wheel to the hub before mounting tyres to all four.

Faulty parts and warranty

Each part carries a warranty of one to three years, stated on its page. If something fails within that period through a manufacturing or material defect, we repair, replace or refund it, and we pay the shipping. Wear, accident damage, corrosion, incorrect fitting and track use of a part not sold for track use are not defects.

How to start one

Email support@volta-parts.com with your order number and what is wrong. We reply with a return address and, where we are paying, a prepaid label. Do not send anything back before you have that — unannounced parcels are hard to match to an order and slow your refund down.

Your legal rights

None of this reduces the rights consumer law gives you where you live. If your local law gives you longer to cancel or a stronger remedy, that applies instead.